Delivery & Shipping

Oz Puff will dispatch your order Monday to Friday via Sendle or Australia Post (orders are not sent on weekends or public holidays in QLD).

Sendle deliver with Couriers Please or Aramex (formerly Fastway) depending on location.

Sendle is Australia's first 100% carbon neutral shipping service.

Oz Puff will email you a tracking number when your order is due to be dispatched (please check your SPAM folder) your tracking number will appear on the email when you select VIEW YOUR ORDER. 

Sendle will email you on the email address provided throughout the delivery process. In some delivery areas you will have the option to have your order delivered to a HUB location (collect your parcel from a local collection point) if you will not be home. Please use this option to secure your Sendle delivery from Oz Puff.

Track your parcel with Sendle:

Enter your six-character alpha-numeric reference number to get your tracking update here.

*Sendle does not currently offer an express or guaranteed overnight delivery service.

Express Post is available with rates available at checkout at the buyers expense and the express service will dispatch with Australia Post. 

Please ensure your delivery address is correct to avoid dispatching delays.

Australia Post - PO BOXES/PARCEL LOCKERS:

We highly recommend this option for receiving your order if you live in a unit or area where theft may be prevalent. 

Oz Puff will dispatch your order via Australia Post at our own discretion or if you supply a PO Box or Parcel Locker address. Sendle do not deliver to PO Boxes or Parcel Lockers. 

If you would like to set up a free 24/7 Parcel Locker for privacy or to collect your parcels safely with Australia Post please head to this link here for further information.

Please track your Australia Post delivery from Oz Puff with the tracking number provided here.

COUNTRY/REMOTE DELIVERY AREAS:

Oz Puff will send your order via Australia Post if you reside in a country or remote delivery area.

Please track your Australia Post delivery with the tracking number from Oz Puff provided here.

SHIPPING RATES:

All shipping rates are calculated at checkout, standard and express postage options are available.

From time to time the shipping rates quoted may be undercharged - this is often due to distance and the weight of the item. We sometimes encounter this discrepancy when shipping to some areas in Western Australian or Tasmania for example. We may contact you if this occurs prior to sending your order to discuss the adjusted postage rates. 

If you feel a rate is showing incorrectly for your purchase please message us so we can quote the rate correctly and make an adjustment if necessary before purchasing. 

Free Standard Shipping applies when you spend $600 or more. 

LOCAL DELIVERY:

Oz Puff can deliver local for free in Brisbane if you live within a 10km radius of postcode 4131.

Minimum order for local delivery is $400.00

The option to select local delivery will appear at checkout if your Brisbane suburb is eligible. If you live outside the 10km radius local delivery is not available to you. A pick up may be your next best option - please see the next section below on 'Pick-ups'.

Oz Puff will contact you by SMS to arrange your local delivery. Please ensure you have supplied your contact phone number.

Oz Puff will deliver locally Monday- Saturday (excluding Sunday) at a day and time that is suitable for us and the customer. We do however prefer local deliveries to be completed by 5pm unless arrangements are made prior.

Email: ozpuffaustralia@gmail.com regarding all delivery inquiries or questions - we are approachable and flexible where possible.

PICK-UPS:

Pick ups can be arranged prior to placing your order. The minimum order amount for pick up is $400.00 

We must also receive payment in our bank account before you can pick up. Please bring the order confirmation email with you to show us when accepting your order.

No cash accepted for pick ups - all orders must be completed online.

For further information or inquiries on picking up your order please email ozpuffaustralia@gmail.com or contact us via Facebook or Instagram. 

Please note - pick up times are limited and you must contact us prior to placing your order to arrange this. Thank you.