Oz Puff will dispatch your order Monday to Friday via Sendle (orders are not sent on weekends or public holidays in QLD).
Sendle deliver with Couriers Please or Aramex (formerly Fastway) depending on location.
Sendle is Australia's first 100% carbon neutral shipping service.
- 100% carbon-neutral delivery.
100% biodegradable, compostable satchels. (used for orders 500grams or less).
Oz Puff will email you a tracking number when your order is due to be dispatched (please check your SPAM folder) your tracking number will appear on the email when you select VIEW YOUR ORDER.
Sendle will email you on the email address provided throughout the delivery process. In some delivery areas you will have the option to have your order delivered to a HUB location (collect your parcel from a local collection point) if you will not be home. Please use this option to secure your Sendle delivery from Oz Puff.
Track your parcel with Sendle:
Postage is calculated at a flat rate of $8.50 for all orders under $100.00.
Postage is free when you spend $100+ and delivery is standard postage (not express).
*Sendle does not currently offer an express or guaranteed overnight delivery service.
We can accommodate other delivery options where possible please email Oz Puff with your delivery requirements for a quote.
Please ensure your delivery address is correct to avoid dispatching delays.
PO BOXES/PARCEL LOCKERS:
Oz Puff will dispatch your order via Australia Post if you supply a PO Box or Parcel Locker address. Sendle do not deliver to PO Boxes or Parcel Lockers.
If you would like to set up a free 24/7 Parcel Locker for privacy or to collect your parcels safely with Australia Post please head to this link here for further information.
Please track your Australia Post delivery from Oz Puff with the tracking number provided here.
COUNTRY/REMOTE DELIVERY AREAS:
Oz Puff will send your order via Australia Post if you reside in a country or remote delivery area.
Please track your Australia Post delivery with the tracking number from Oz Puff provided here.
Oz Puff can deliver local in Brisbane if you live within a 20km radius of postcode 4131.
The option to select local delivery will appear at checkout if your Brisbane suburb is eligible. If you live outside the 20km radius local delivery is not available and your order will be posted.
Oz Puff will contact you by SMS to arrange your local delivery. Please ensure you have supplied your contact phone number.
Oz Puff will deliver locally Monday- Saturday (excluding Sunday) at a day and time that is suitable for us and the customer. We do however prefer local deliveries to be completed by 5pm unless arrangements are made prior.
Email: firstname.lastname@example.org regarding all delivery inquiries or questions - we are approachable and flexible where possible.
Can be arranged with Oz Puff for Brisbane/Gold Coast customers prior to placing your order. Where possible we will try to make this happen depending on locations etc. Please note: No cash accepted - all orders must be completed online and payment must be received on our end prior to picking up orders.